Refund policy
RETURNS AND REFUNDS POLICY
Last updated: 13 July 2026
At Manifesting Magic, many of our products are produced specifically for each order. Please review this policy carefully before completing your purchase.
DAMAGED, DEFECTIVE, INCORRECT, OR MISDESCRIBED ITEMS
Please contact us as soon as reasonably possible if your order:
• Arrives damaged or defective
• Contains an item different from what you ordered
• Is missing an item
• Is materially different from its description
• Does not match the sizing or specifications advertised
To help us assess the issue, please provide:
• Your order number
• A clear description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, where relevant
Please do not dispose of, alter, wash, wear, or return the item before receiving instructions from us.
Once the issue has been assessed, we will provide the remedy required under the Australian Consumer Law. If the item has a major problem, you may choose a refund or replacement. If the problem is minor, we may choose to repair or otherwise remedy the problem within a reasonable time. Store credit will only be offered if you agree to it and will not replace any remedy you are entitled to under the Australian Consumer Law.
Any request that you contact us within a particular period is intended to help us investigate the issue promptly and does not limit your rights under the Australian Consumer Law.
CHANGE-OF-MIND RETURNS
We do not accept returns, exchanges, or refunds where:
• You have changed your mind
• You selected the incorrect size
• You made an accidental purchase
• You no longer prefer the colour, style, or design
• The product matches the description and is otherwise free from faults
Please review the product description, images, measurements, and sizing information carefully before placing your order.
This change-of-mind policy does not limit any rights or remedies available to you under the Australian Consumer Law.
RETURN SHIPPING
Do not send an item back without contacting us first.
If a return is required, we will provide the return instructions and return address.
Where an item is confirmed to be damaged, defective, incorrect, or otherwise covered by the Australian Consumer Law, Manifesting Magic will cover or reimburse reasonable return-postage costs where required.
Return postage for an approved discretionary return that is not related to a fault or fulfilment error will be the customer’s responsibility.
RETURN CONDITIONS
Where a physical return is required, the item should be returned with its original packaging and any included accessories, labels, or documentation where reasonably possible.
Items should not be worn, washed, altered, damaged after delivery, or used beyond what is reasonably necessary to inspect them.
These conditions do not remove any rights available under the Australian Consumer Law.
REFUNDS
Approved refunds will be issued to the original payment method unless otherwise agreed.
We aim to process approved refunds within 5 business days after:
• The claim has been approved; or
• The returned item has been received and assessed, where a return is required
After a refund has been processed, your bank or payment provider may require additional time for the funds to appear in your account.
Original shipping charges will be refunded where required under the Australian Consumer Law.
SIZE SELECTION
Customers are responsible for reviewing the sizing information provided on each product page before purchasing.
We do not ordinarily accept returns or exchanges where the customer selected the wrong size.
However, please contact us if the item received materially differs from the measurements or sizing information advertised.
CANCELLATIONS AND ORDER CHANGES
Please contact us immediately if you need to request a cancellation or change.
Because production may begin shortly after an order is placed, we cannot guarantee that an order can be cancelled, changed, or updated after checkout.
If production has not begun, we will make reasonable efforts to assist. Once production has begun or the order has been dispatched, cancellation or modification may no longer be possible.
SHIPPING DELAYS
Shipping and delivery timeframes are estimates and may be affected by carrier delays, customs processing, public holidays, weather events, or other circumstances outside our reasonable control.
If an order is not delivered within the estimated timeframe, please contact us so we can investigate.
Where an order cannot be supplied within the stated timeframe or within a reasonable time, we will provide an appropriate resolution in accordance with applicable consumer law.
LOST PACKAGES
If tracking has not updated for an extended period or your package appears to be lost in transit, please contact us so we can investigate with the shipping carrier.
Where an order is confirmed as lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
• Check around the delivery location
• Ask other members of your household
• Check with neighbours, building management, or reception
• Confirm that the shipping address on your order was correct
• Contact the shipping carrier for delivery information
You should then contact us with your order number and any relevant information so we can assist with an investigation.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after production or fulfilment has begun.
If an order is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy available under the Australian Consumer Law or any other applicable legislation.
CONTACT US
For all return, refund, replacement, cancellation, or order-related enquiries, please contact:
Manifesting Magic
Email: manifestingmagic.co@gmail.com
Please include your full name and order number so we can assist you efficiently.